Delete my Quick Wallet account
This form records a request to delete your Quick Wallet account. It does not delete anything straight away: our team reviews every request before acting on it.
Please note — No deletion is automatic. We process your request within [TO BE COMPLETED: processing time] and reply to the email address you give below, whether the request is accepted or refused.
Before you send your request
What is deleted
- Your Quick Wallet profile: name, picture, language and theme preferences.
- Your wallets, once their balance is back to zero.
- Your savings plans that have matured or been closed.
- Access to the application with this account.
What is kept, and why
- Your identity documents and verification file, for [TO BE COMPLETED: statutory retention period].
- Your operation history — amounts, dates, references — for [TO BE COMPLETED: statutory accounting retention period].
That data is then locked: it serves only to answer a legal obligation or an official request, and nothing else. When the period expires it is deleted or irreversibly anonymised.
What can delay the deletion
- A balance that is not zero.
- An operation in progress.
- An open dispute over an operation.
- An active savings plan whose funds are locked.
In those cases we delete nothing without telling you: we explain what to do, then pick the request back up.
What this request covers
This request covers your Quick Wallet account only. Your Quick Account — the identity shared with the other Quick Business services, which holds your email address and password — is not deleted by this request.
To have your Quick Account deleted as well, write to [TO BE COMPLETED: contact email] and say so.
Your request
Form not working?
Write to [TO BE COMPLETED: contact email] with your phone number and your account email. A request sent by email carries exactly the same weight.